Getting a customer to visit your website and having a positive customer experience can cost a lot of resources. To avoid customers looking for answers elsewhere, it's crucial to provide real time customer service during the checkout process.
By providing real time help during the check out process, you can decrease the shopping cart abandonment rate by double digits and increase your conversion rate.
Live chat button
Live chat has the ability to provide the convenient answers that customers want, while also adding significant benefits to the staff and bottom line of your company. Livechat builds customers' confidence while shopping and increases overall customer experience. Adding a human factor to your website while real time chatting with your customers can be a game changer.
Build a relationship with your website visitors by inviting them to live chat with your agents. Setup chat invitations for custom URLs on your website(e.g. your pricing page). Invite visitors to chat with you during the checkout process, build their purchase confidence, increase shopping experience and convert them into paying customers by having a real person chat with them. Easily setup a custom pop out time for your chat invitations.
Ever since LiveAgent was started, customer satisfaction has been our top priority. Don’t take our word for it and see what our customers are saying about us.
We offer concierge migration services from most of the popular help desk solutions.
LiveAgent is extremely flexible, adaptable and scalable. See how other businesses utilize the vast amount of advantages that LiveAgent provides.
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